About Us
Nothing to install
We sell electric heaters and only electric heaters, and the reason is in the first word of the heading. No flue, no gas safety certificate, no engineer, no tank to fill: you plug it in and it works. That simplicity is the whole appeal, and it's also the reason an electric heater is so easy to oversell. Wexdale is an online store run by Wexdale in Eastbourne. We don't manufacture; we select, and the rest of this page is a list of the other things there's nothing of.
Nothing to exaggerate
A 2 kW heater puts out 2 kW. It can't put out more because of its brand, its shape or the word "revolutionary" on the box, and it can't be more efficient than another electric heater, because every one of them turns electricity into heat at the same rate. So our product pages carry the wattage, the heat settings, the type (fan, ceramic, oil-filled, infrared, panel), the dimensions, the cable length and the safety features the manufacturer specifies, and nothing the manufacturer doesn't. What saves money is a thermostat, a timer and a smaller room, and we'll tell you so.
Nothing to guess
The most common reason a heater disappoints is being asked to heat a room it was never rated for. So before you buy, we'd rather spend an email on your room than a return on the wrong unit: square metres, ceiling height, insulated or draughty. Three facts, one honest reply, including "that model's too small for the space" when that's the answer.
Nothing beyond the instructions
Safety lives in the manufacturer's instructions, not in our copy. Keep the clearances, keep cables out from under rugs, don't run a unit with a damaged housing, cable or plug, and don't leave a heater running unattended, because no manufacturer says you can. We list the safety features a unit has; we don't promise anything they don't.
Nothing hidden at checkout
Delivery is free across the UK and takes 4 to 8 working days: 1 to 3 to process, 3 to 5 in transit, with tracking by email. Prices include VAT and nothing is collected at the door. Orders go to the fulfilment centre automatically, which is why a cancellation is only possible within 5 minutes of ordering; after that you return the unit after delivery. Shipping Protection is an optional add-on that covers loss or damage in transit with a free replacement.
Nothing to argue about
Arrived damaged, dead on arrival, wrong or incomplete: email us within 3 working days with photos of the unit, the packaging and the shipping label, and we send a replacement free of charge. A faint smell in the first minutes of use and the click of a thermostat are normal for any electric heater, not defects. Changed your mind: 30 days from delivery to request a return, more than double the statutory 14. The unit goes back unused, complete and in its original packaging to our returns centre in the United States, at your own cost; we don't offer free returns, return labels or exchanges, and because heaters are heavy, we say so here rather than at the end of a returns process. Once approved and received, the refund reaches your original payment method within 7 working days.
Nothing we won't say
No countdown clocks. No "only 2 left" when there are forty. No "cuts your bill by 50%". No claim that anything is made in Eastbourne: our heaters come from manufacturers we select and are dispatched from our fulfilment centre.
Who we are
Wexdale, 57 The Beacon, Eastbourne, East Sussex BN21 3NW, United Kingdom. That's the company's business address, not a showroom and not a returns address. Customer service at support@wexdale.com or , Monday to Friday, 9:00 am–5:00 pm UK time, closed Saturday, Sunday and public holidays, with a reply within 2 working days.