Payment Methods

Last updated: 27 October 2026

This policy explains how payment works for every order placed with Wexdale through wexdale.com: what we accept, when you're charged, how your payment is protected, and how refunds come back.

1. Accepted payment methods

The payment methods available for your order are shown at checkout. Depending on your order and device they may include major credit and debit cards, PayPal and digital wallets such as Apple Pay, Google Pay and Shop Pay. If a method isn't shown at checkout, it isn't available for your order. We don't accept bank transfers outside the checkout, cash on delivery or payment by email.

2. Prices, VAT and import charges

Prices are in pounds sterling and include VAT at 20%. Delivery is free. If an order is dispatched from a fulfilment centre outside the United Kingdom, import VAT and duties are paid by us; nothing is collected at the door. The total at checkout is the amount charged.

3. When you're charged

Payment is taken when you place the order. Card payments may show as pending for a few hours before they post; PayPal and wallet payments show immediately. A confirmation email with your order number and the amount charged follows within minutes.

4. Discount codes

Enter codes at checkout; they can't be applied afterwards. One code per order unless the promotion says otherwise, and codes have no cash value. If you return an item bought with a code, we refund what you actually paid.

5. Shipping Protection

An optional add-on at checkout that covers your parcel against loss or damage in transit with a free replacement. Its fee is non-refundable once the order has been dispatched, including on a later return; only a cancellation within 5 minutes of ordering refunds it.

6. Security

Checkout runs on Shopify over an encrypted connection. Card and account details go directly to the payment provider, which is PCI DSS certified, and never reach our systems; we don't store card numbers and never ask for them by email. If your bank asks you to approve the payment in its app under Strong Customer Authentication, that's the bank's own check.

7. If a payment is declined

Checkout tells you immediately and no order is created. The usual causes are a mistyped card number or expiry date, a billing address that doesn't match the card, a daily limit, or the bank blocking an unfamiliar online purchase. The reason isn't shared with us; check the details, try another method, or ask your bank.

8. Charged, but no confirmation email

Check your spam folder and the email address you typed. If nothing has arrived within an hour, email support@wexdale.com with the date and amount; we'll locate the order or confirm that none exists and the pending amount will drop off.

9. Duplicate or unfamiliar charges

When a payment is declined and retried, the first attempt can sit as a pending authorisation beside the successful one; only one is a real charge, and the bank releases the other within 3 to 5 working days. If both have posted after 5 working days, send us the statement lines and we'll refund the duplicate. A charge you don't recognise normally appears under our store name, which your bank may abbreviate; email us the date and amount before contacting your bank and we'll identify it within 2 working days.

10. Refunds

Refunds always go back to the payment method used for the order; we can't refund to a different card or account. Approved returns are refunded within 7 working days of approval, cancelled orders within 7 working days of cancellation. Your bank then needs 3 to 5 working days to show the credit; a refund to a cancelled card is redirected by the issuer to your replacement card or account. If nothing has appeared 10 working days after our refund confirmation, email us for the refund reference to take to your bank.

11. Changes to this policy

We may update this policy as payment methods or the law change. The current version is on this page with the date above; changes don't apply to orders already placed.

12. Contact

Wexdale 57 The Beacon, Eastbourne, East Sussex BN21 3NW, United Kingdom support@wexdale.com Monday to Friday, 9:00 am–5:00 pm UK time · Saturday, Sunday and public holidays closed · Replies within 2 working days